Frequently Asked Questions
What kind of transport services does Austrans offer?
We offer a diverse range of transport services, including road and rail transport throughout Australia, as well as logistics services to help streamline your supply chain.
Does Austrans provide road transport services in Australia?
Absolutely, we provide reliable and efficient road transport services for all types of freight, including oversized and heavy items.
Does Austrans offer rail transport services in Australia?
Yes, we offer rail transport services for moving bulk and containerised goods throughout Australia.
What are Austrans' logistics services?
Our logistics services include warehouse and distribution services, value-added services such as labelling and packaging, and customised supply chain solutions to meet your unique business needs.
How do I request a quote for shipping?
To request a shipping quote, simply fill out our online form or reach out to our customer service team directly by phone (131 707), email (customerservice@austrans.net.au).
What types of freight can be shipped with Austrans?
We can transport a wide range of freight types, from general cargo to heavy machinery and oversized items.
Does Austrans offer same-day or express shipping services?
Yes, we offer same-day and express shipping services for your urgent freight deliveries.
What is the transit time for Austrans' shipping services?
Transit times vary depending on your shipment’s destination and the shipping method chosen, but our customer service team can provide an estimated transit time for your specific shipment.
Can I track my shipment with Austrans?
Certainly, we provide real-time shipment tracking through our online platform so you can stay informed about your freight’s location and status.
What is Austrans' policy on dangerous goods?
We have a strict policy on the transportation of dangerous goods and comply with all relevant regulations and safety standards. Our team works closely with customers to ensure compliance and safety when handling hazardous materials.
What is Austrans' policy on lost or damaged shipments?
We have a strict policy on the transportation of dangerous goods and comply with all relevant regulations and safety standards. Our team works closely with customers to ensure compliance and safety when handling hazardous materials.
How do I file a claim for a lost or damaged shipment?
If your shipment is lost or damaged, please contact our customer service team by phone (131 707), email (customerservice@austrans.net.au), or through our website’s contact form to initiate a claim and start the resolution process.
What payment methods does Austrans accept?
We accept a range of payment methods, including credit cards, direct bank transfer, and electronic funds transfer (EFT).
How do I pay my invoice?
You can pay your invoice using the payment method specified on the invoice or by contacting our customer service team for assistance by phone (131 707), email (customerservice@austrans.net.au), or through our website’s contact form.
We Consult, Plan & Deliver
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Consult
Austrans has 30 years of industry experience under our belt. We help businesses of all sizes with their transport and logistics needs across Australia, prioritising efficiency and efficacy always.
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Plan
Our transport and logistics consultants work with you directly to create a customised plan that meets your business objectives and goals.
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Deliver
We manage the entire shipment process, keeping you updated from beginning to end. It’s time to experience the best of Australian transport and logistics with Austrans.
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